We aim to provide a convenient and reliable shipping experience for our customers. Here are the details of our shipping policy:
Shipping Rates and Timeframes
- We use standard shipping services and aim to dispatch in stock orders within 2-5 days after payment has been received.
- Delivery times vary depending on your location, but generally take between 2-5 days to arrive after dispatch.
- Once your order has been dispatched, we will provide you with a tracking number via email so that you can monitor the progress of your delivery.
- If you have any questions or concerns about your delivery, please contact us using the details below.
- Please ensure that your delivery address is accurate and complete. We cannot be held responsible for deliveries that are delayed or lost due to an incorrect or incomplete address.
- We do not deliver to P.O. Boxes, so please provide a physical address for delivery.
- If your order is delayed or lost in transit, please contact us using the details below and we will do our best to resolve the issue.
- If your order is damaged, faulty or incomplete upon opening, please contact us with photo/s of the damaged goods including any damaged packaging or product shortfall within 7 days of receiving your order so that we can help. In some instances where freight is insured we may be able to help process a claim and recover the cost of replacing the goods.
- If you have any questions about our shipping policy, please contact us using the following details:
Phone: 0421 919 049