Privacy Policy

This policy was last reviewed and updated on 10/08/2022

PSICO Performance privacy policy is provided here to help you better understand how we collect, use, protect, and share your personal data. This Privacy Policy is designed to help you understand your privacy choices when you visit our site or use any of our services. It does not apply to other websites or services that we do not control, including websites or services of other third-party providers.

We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The APPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.
A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at

1. Definitions.

1.1 “Account Information” means data about how and when an account is accessed and the features used, including Store Information.
1.2 “Browser Information” means provided by a browser, including the IP address, the website visited, network connection, device information, and other data, including Cookies.
1.3 “Contact Information” means basic personal and business information, such as first and last name, company name, email address, postal address, phone number, and may include social media account information.
1.4 “Device Information” means information about your device, such as device ID number, model, and manufacturer, version of your operating system and geographical region, collected from any devices when accessing our website or any of our services.
1.5 “Payment Information” means, for example, credit card, or other payment information.
1.6 “Security Information” means user ID, password and password hints, and other security information used for authentication and account access.
1.7 “Store Information” means information about our store, its products, and its architecture.
1.8 “Transaction Information” means the data related to transactions that occur on our platform, including product, order, shipping information, Contact Information, and Payment Information.
1.9 “Usage Information” means information collected when you interact with the PSICO Performance website, or any of our services, including functionalities accessed, pages visited, and other interaction data.
1.10 “Cookie” a small file that resides on your computer’s hard drive that often contains an anonymous unique identifier that is accessible by the website that placed it there but is not accessible by other sites.
1.11 “Platform Provider” means an entity that provides the hosted web services platform for ecommerce.
1.12 “Partners” means an entity that provides services to the Platform Provider or to the Merchant for the purpose of providing services. Banks/Financial Institutions, Freight providers, accountants, legal advisors, advertising agency etc
1.13 “Merchant” means the entity PSICO Performance controlling the website.
1.14 “Personal Data” or “Personal Information” means information that (i) relates to an identified or identifiable natural person, or (ii) identifies, relates to, describes, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household.
1.15 “Processing” means any operation or set of operations which is performed upon Personal Data, whether or not by automatic means, including, but not limited to, alteration, collection, organization, recording, retrieval, storage, transmission, and use.
1.16 “Controller” means an entity that determines the purposes and means of the Processing of Personal Data.
1.17 “You” means an entity or natural person that interacts with the ecommerce offering of PSICO Performance through the ecommerce platform.

What Personal Information Do We Collect And Why Do We Collect It?
We collect your Personal Information for the primary purpose of providing our services to you.

2. Information We Collect.

When You:

2.1 interact with our website, for example, by signing up for an account, a subscription, or a newsletter or other content, or performing transactions, The Platform Provider may collect and control information such as Account Information, Browser Information, Contact Information, Payment Information, Support Information, Device Information, Security Information, Transaction Information, Usage Information and set a Cookie.

2.2 Interact with our website, The information provided by You to the Platform Provider is processed and stored by the Platform Provider, this information is then made available to PSICO Performance for the means of providing the products and services to You.

3. Information Usage.

3.1 We use this information as a Controller to provide You with our services, process orders, transactions, track orders, provide freight services and record keeping purposes, for advertising and marketing, invoicing, to resolve incidents related to the use of our website and services, to improve and personalize our services, and to comply with legal requirements. We may disclose certain information, including Account Information, Contact Information, Support Information Payment Information and Transaction Information, to Partners subject to confidentiality obligations for the purpose of accepting payments or processing orders.

3.2 We may disclose certain information, including Account Information, Contact Information, Transaction Information, to Partners subject to confidentiality obligations for the purpose of marketing and advertising. We use this information in cases only where You have given express consent.

4. Communications.

 4.1 Promotional: We may send promotional communications to existing and prospective Customers, and visitors by email, phone, and other channels. For example, we may notify a customer when an offer is ending or invite the recipient to participate in a survey. You can opt-out of receiving promotional communications from us at any time. For information about managing email subscriptions and promotional communications please email

4.2 Email: We send certain required communications, such as invoices, notices, or information, to users of our website. You may not opt out of receiving these communications as they are essential to provide our services.

4.3 Payment Processing: We may share payment data with banks and other entities that process payment transactions or provide other financial services, and for fraud prevention and credit risk reduction.

5. Cookies.

5.1 Usage: PSICO Performance and its third-party service providers use cookies, web beacons, and similar tracking technologies to recognize you when you visit our website, remember your preferences, and give you a personalized experience. When you visit our websites, we, or an authorized third party, may place a cookie on your device that collects information, including Personal Data, about your online activities over time and across different sites. Cookies allow us to track use, infer browsing preferences, and improve and customize your browsing experience.

5.2 Persistence: We use both session-based and persistent cookies on our websites. Persistent cookies remain on your computer when you have gone offline, while session cookies are deleted as soon as you close your web browser. A website may set a cookie if the browser’s preferences allow it. A browser only permits a website to access the cookies that it has set, not those set by other websites.

6. Types Of Cookies.

6.1 Essential: These cookies are necessary for our website to work as intended.

6.2 Functional: These cookies enable enhanced functionality, like videos and live chat. Without these cookies, certain functions may become unavailable.

6.3 Analytics: These cookies provide statistical information on site usage. For example, these cookies enable web analytics that allow us to improve our website over time.

6.4 Targeting and Advertising: These cookies are used to create profiles or personalize content to enhance your experience.

6.5 Control: It is possible to disable cookies through your device or browser settings, but doing so may affect your ability to use our website. For instance, we may not be able to recognize your computer or mobile device and you may need to log in every time you visit our website. The method for disabling cookies may vary by device and browser, but can usually be found in preferences or security settings.

7. Information Protection.

7.1 Our Platform Provider maintains administrative, technical, and physical security measures designed to provide reasonable protection for Personal Data against unauthorized access, disclosure, alteration, loss, and misuse. These security measures include access controls, encryption, and firewalls. The Platform Provider is certified as a PCI DSS Level 1 compliant service provider, which is the highest level of compliance available, and the platform is audited annually by independent third-party qualified security assessors against the ISO 27001 security standard. Unfortunately, no method of Internet use, data transmission, or electronic storage is completely secure, so we cannot guarantee the absolute security of Personal Data.

7.2 While we are dedicated to securing our website and services, you are responsible for securing and maintaining the privacy of your passwords and account information. We are not responsible for protecting Personal Data shared with a third-party based on an account connection that you have authorized.

7.3 Your Personal Information is stored by PSICO Performance in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification, or disclosure. When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.

8. Third Parties/Partners.

8.1 Where reasonable and practicable to do so, we will only collect Personal Information directly from You. However, in some circumstances such as drop shipping we may be provided with information by third parties/Partners. In such a case we will take reasonable steps to ensure that your personal information is treated as if it were directly provided to us You.

8.2 Third party web services and Partners to PSICO Performance will provide their own Privacy policy on how they treat your personal information. We do not control the information provided to third party websites or platforms. To find out more information on a third-party privacy policy and how they treat your information please visit their respective websites.

9. Access to your Personal Information.

9.1 You can exercise rights over your Personal Data against the Controller. We provide reasonable steps to allow you to access, rectify, erase, or restrict the use of your Personal Data. You have the right to object to the use of your personal data at any time, subject to applicable law. When collection is based on your consent, you have the right to withdraw consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal by applicable law. If applicable by national law, you have the right to lodge a complaint with a supervisory authority if you believe that the processing of your personal data relating infringes your rights.

9.2 The Platform Provider serves as a Processor for the site Controller. You should contact PSICO Performance directly regarding your Personal Data.

9.3 You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us via email

9.4 It is an important to us that your Personal Information is up to date and correct. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.

10. Policy Updates.

 10.1 We may update this Privacy Policy from time to time in response to changing legal, technical or business developments. When we update our Privacy Policy, we will take appropriate measures to inform you, consistent with the significance of the changes we make. We will obtain your consent to any material Privacy Policy changes if and where this is required by applicable data protection laws. You can see when this Privacy Policy was last updated by checking the “Date of Last Revision” date displayed at the top of this Privacy Policy.

11. Privacy Policy Complaints and Enquiries.

11.1 If you have any queries or complaints about our Privacy Policy, please contact us at:
POST: P.O. Box 7278 Bundaberg North QLD 4670 AUSTRALIA
PHONE: 0421919049